IT Support Engineer

An exciting opportunity for a 2nd Line Engineer to join a company in Liverpool City Centre with a fantastic working culture. As a 2nd Line Engineer in the IT Support team you will be responsible for 1st and 2nd line queries but you will also triage 3rd line enquiries for the Senior IT Engineers. This is a hybrid opportunity and offers Flexible working within core hours.

Company Benefits:

• Hybrid Working
• Charity events
• Private Health Care
• Pension
• 23 days annual leave plus Bank Holidays

Experience Required:

• 2 years experience supporting a office IT Infrastructure
• Microsoft experience, including O365, AD, Group Policy, Azure and Intune
• Excellent troubleshooting skills, including printers and desktops
• Experience managing physical, virtual and cloud infrastructure
• Networking understanding is very much desired

Main Responsibilities as a 2nd Line Engineer:

• Provide IT Support to colleagues in a timely manner
• Mobile Device Management
• Configuration wireless access points and DNS
• Work closely with colleagues and be a team player