IT Support Engineer, London

We are a leading legal company based in Kent, offering a range of services to clients across the UK. We are looking for an IT support analyst to join our team and help us maintain and improve our IT infrastructure.

As an IT support analyst, you will be responsible for:

• Providing 1st and 2nd line technical support to our staff and clients
• Troubleshooting and resolving IT issues, such as hardware, software, network, and security problems
• Installing, configuring, and updating IT equipment and software
• Monitoring and maintaining IT systems and backups
• Documenting and reporting IT incidents and requests
• Liaising with external IT suppliers and vendors
• Keeping up to date with the latest IT trends and best practices

To be successful in this role, you will need:

• A relevant IT qualification or equivalent experience
• At least 3 years of IT support experience, preferably in the legal sector
• Excellent communication and customer service skills
• A proactive and problem-solving attitude
• A good knowledge of Windows, Office 365, Active Directory, and other common IT applications
• A basic understanding of networking, cloud computing, and cyber security
• A valid UK driving license and access to a vehicle

We offer:

• A competitive salary and benefits package
• A friendly and supportive work environment
• A chance to work with a diverse and dynamic team
• A opportunity to develop your IT skills and knowledge
• A flexible and remote working option