IT Service Desk Engineer Apprentice

Employer description:
One IT Services and Solutions is a Stockton-based company providing advice, support and guidance to Headteachers, Principals and other school-based staff for the development and support of ICT-based provision within their schools. 

Overview: 
As an apprentice you will be allocated to one of 3 technical teams and work with experienced technicians who will mentor you on a daily basis.

You will be provided with various items of equipment, Mobile Phone, Laptop and/or PC to allow you to fulfil the requirements of the role as well as being provided adequate time and resources to fulfil all your training requirements.

Purpose of the job:
To be a member of a team responsible for development, delivery and support of the ICT server, network and end user ICT environment in schools.

Primary responsibilities: [will include, but not be limited to:]

• Be a member of a team responsible for development, delivery and support of the ICT server, network and end user ICT environment in schools.
• Be part of a team of ICT professionals who provide and contribute to the effective and efficient delivery of all server, network and end user hardware, software and associated services, from installation through to disposal.
• Provide advice and guidance to schools on all server, network and end user related matters, including testing procedures.
• Comply with agreed standards in the timely and effective use of the ICT Helpdesk system to aid in the smooth management of incidents and problems across the ICT service for the benefit of its customers. 
• Take reasonable care of your own health and safety and co-operate with management, as far as is necessary, to enable compliance with One IT’s health and safety policies.

Principal Responsibilities:

• Assist in providing effective ICT support to schools.
• Contribute to small and large-scale ICT projects.
• Provide guidance to schools on server, network, and end-user matters.

One IT Services & Solutions provide IT support by means of offering pre-arranged support visits as well as help-desk support.

Bespoke support arrangements can be agreed with individual schools, businesses and charities. 

What we are looking for: 

Essential: 
Having a full driving licence and your own vehicle is required - as the role involves travel to client sites.

Desired skills:

• Excellent communicator
• Excellent telephone manner
• Excellent team player by providing assistance and support to colleagues in IT-related matters
• Ensure that a high level of customer service and support is provided to all internal and external customers 

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

Benefits:

• Salary Increase
• The company may your milege
• Team activities

Candidates will have the potential to develop their experience in all aspects of IT including networking, working with and configuring switches and the latest Wi-Fi solutions, as well as servers and a multitude of desktop, mobile devices operating systems and software.

Future prospects:

• Training progression to next level 
• Full time position 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
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