IT Service Asset and Configuration Manager

IT Service Asset and Configuration Manager

'To be the airport for everyone, whatever your journey'

£44,321 - £49,245 + £1,000 Flex allowance, up to 15% bonus and benefits

Are you looking for an exciting new opportunity? We are looking for great people who can help us redefine what's possible for our IT Technical Services team and continue their journey with us here at London Gatwick.

What is the role?

As an IT Service Asset and Configuration Manager at Gatwick Airport, you will play a critical role in managing the Lifecycle of our organisation's IT assets, Service, and its configurations. Your role will encompass ensuring compliance, optimising resources, and enhancing operational efficiency.

What will you do?

• Develop and implement IT SACM (Service Asset and Configuration Management) policies, procedures, and processes aligned with ITIL best practices.
• Front efforts to identify, record, and track configuration items (CIs) throughout their lifecycle, including identification, verification, and regular auditing to ensure data accuracy, completeness, and integrity.
• Develop and maintain a comprehensive IT Asset management Database (AMDB), including hardware, software, and licenses.
• Ensure readiness for true-up processes and audits as required, including preparing documentation and data for review.
• Coordinate with the Storeroom Manager to ensure smooth operations regarding the receipt, storage, distribution, and disposal of stock items as required ensuring the information has been accurately recorded in AMDB within the storeroom inventory.
• Manage relationships with ITAD service providers and managed software vendors, ensuring effective communication, contract negotiation, and alignment with organisational needs and targets, while highlighting sustainable practices.
• Collaborate with Change Management, Service Design, transition, and other ITIL processes to ensure alignment and integration of SACM requirements
• Provide guidance and support to IT teams and projects on SACM-related matters, including training and awareness initiatives.
• Monitor key performance indicators (KPIs) and metrics related to SACM processes, identifying areas for improvement, and implementing corrective actions as needed.

Do you have what we're looking for?

• University degree qualification in an IT related subject (Engineering, Information Systems, Science, Business or Commerce), or equivalent experience
• ITIL Foundation or higher
• In-depth understanding of IT Asset management and Configuration Management principles, processes, and best practices.
• Proficiency in utilising SACM related tools
• Experience in managing relationships with ITAD service providers, managed software vendors, and other external partners.
• Strong leadership abilities to drive SACM initiatives, coordinate with cross-functional teams, and influence stakeholders.
• Effective communication skills to convey complex technical concepts to various audiences and foster collaboration.
• Strong problem-solving skills to address and question items related to data accuracy, compliance, and asset lifecycle management.
• Understanding of IT infrastructure and architecture.
• Ability to interpret complex data and make informed decisions.
• Familiarity with discovery tools used for identifying and capturing configuration items within an IT environment
• Knowledge of change management processes and their integration with SACM agenda

What's it like to work here?

Our employees tell us that working here is something special and no day is like another. Along with a competitive salary our employees enjoy a range of personal, health and financial benefits, including:

Performance-based bonus scheme

High street shops and restaurant discounts

Healthcare scheme

Life and disability insurance

Professional training to develop

Discounted travel to work schemes

Volunteer days

What it's like to work at London Gatwick?

At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.

We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

Click apply to begin your journey, your way with London Gatwick.