IT Helpdesk Support Apprentice

Employer description: 
Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year

Overview: 
This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk.

As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to happen. 

We are looking for enthusiastic people to join our team of skilled engineers offering IT support.  

Salary: £21,500 per annum. 

Duties: 

• Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers.
• Maintain and monitor backups for customers – Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam 
• Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks 
• Dealing with 3rd parties – logging hardware warranty issues / liaising with software vendors 
• Deployment of software and patching 
• Following strict Helpdesk Software procedures and keeping the clients well informed on progress 
• Maintain and configure Anti Virus software

What we are looking for: 

The ideal candidate will have:

• A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial)
• A strong desire to deliver high quality service to external customers 
• The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times 
• Some support tickets may be escalated to a site visit where required and you may be responsible for attending 
• The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham 

What we are looking for: 
Key experience:

The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all.

• Remote/Desktop Support to end users – print / logon / internet / email issues etc
• PC/Server/Network Infrastructure Support
• Hardware Firewalls and routers knowledge would be beneficial

Drive, due to the location, not duties: 
Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute.

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

Company benefits:

• On-site parking
• Hybrid working after probation period
• Birthday off, 20 days plus bank holidays
• Flexible start and finish times
• Company pension – standard

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!