Internal Sales and Support
Responsibilities
- Working as part of a collaborative team specialising in Apple-centric technical solutions for HE (Higher Education) customers across the UK.
- Handling and qualifying inbound calls and queries, with excellent customer service levels.
- Helping customers speak to the right department and people within the business.
- Delivery excellent customer service in a friendly and informative way, with new and existing customers.
- Generating and updating quotations against inbound email requests, including processing relevant Framework requests and associated orders.
- Assisting with enquiries post-order such as delivery ETA, order tracking, warranty returns etc.
- Proactively working with data from our internal systems and partner portals to help deliver a high level of customer satisfaction, for example producing reports and liaising with our distributors to expedite outstanding orders etc.
Benefits
- Access to internal and inter-agency training programmes from third parties.
- Opportunities for further development and certifications.
- Progression opportunities to Account Manager and Field Sales.
- Company technology provided including Mac and iPad.
- 28 days holiday, inc. bank holidays.
Working hours are 9am until 5:30pm, Monday to Friday (excludes Bank Holidays).
This is an office-based role at HQ in Manchester.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Reference: 52582921
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