Customer Service Representative - £23,000 - £25,000 base with £1k Bonus

Are you looking to join a growing company where you will receive excellent training and support, in a strong team?

This is working for a well-established healthcare company who are growing and looking for an additional member to join their team.

As a Customer Service Advisor you are responsible for managing customer issues and queries, placing orders and processing escalations across a number of communication channels. You will confidently liaise with different departments and communicate to higher levels within the business.

General Expectations

• Determine customer requirements and identify the best solutions in-line with company processes and procedures.
• Process customer orders via telephone calls, emails or web orders.
• Pick, pack and dispatching these orders.
• Accurately process and manage enquiries, quotes, sales invoices and credits.
• To charge the correct carriage as applicable.
• Use the CRM system to accurately record customer coms, resolutions & sales orders.
• To pro-actively promote new products and support the customer’s needs and requirements.
• To work collectively as a team, supporting the rest of the business to give the customer the best experience possible.
• Collaborate and support the Sales Manager to improve customer service and sales growth.

Skills & Experience

• Excellent communication skills across all platforms, internal and external customers.
• Excellent customer service skills and confidence to deal with difficult queries/complaints.
• Multi-task, prioritise, manage time and workload effectively.
• Ability to maintain constant professionalism both internally and externally.
• Customer centric attitude.
• Ability to work in a team to ensure high level of service for entire customer journey.
• Ability to learn quickly and retain information accurately in an ever-changing industry.
• Experience with CRM systems.