Housing Options Adviser

We have a fantastic opportunity for two Housing Options Advisors at Salford City Council. This is a full-time temporary role for the next 2 - 3 months, with the possibility of extension.

What is the role?

Salford City Council are looking for two Housing Options Advisors to contribute towards the efficient and effective management of the Housing Options Service through various channels including the promotion and maintenance of excellent standards of customer service based on service provision. 

What are your responsibilities?

• The ability to coordinate and monitor cases referred to and moved on from Supported schemes, managing tenancies of customers in Temporary accommodation, knowledge of Housing Benefits and the ability to manage rent accounts is also desirable. We need someone with experience of working with private sector landlords as the work is supporting people affected when the embargo on private sector evictions is lifted in August.
• Local candidates preferred due to being office based. Role will focus on backlog of cases and may be required for ad hoc duties such as triage as and when required.
• Support and contribute to the provision of an efficient, effective and responsive housing advice by providing a service, both face to face and by telephone, on housing advice and homelessness issues with day to day queries.
• To provide information on a comprehensive range of housing options to include Choice Based lettings, Pinpoint, renting in the private rented sector, access to registered providers and shared ownership/owner-occupation to prevent homelessness by enabling clients to resolve their housing problems.
• Manage a caseload between 30 – 80 cases active at any one time, facilitating customer meetings, face to face support and assistance, answering general queries or signposting to appropriate resources
• To liaise with accommodation providers to arrange suitable offers of accommodation across a range of tenures, including temporary accommodation, and to complete all related paperwork for example, housing benefit forms. To assist with the running of the Rental Bond Scheme including liaising with landlords, Landlord Accreditation and other relevant parties, issuing bond certificates and arranging for payment to be made when claims are made by landlords.
• To communicate confidently with good interpersonal skills and good organisational skills. To have a good knowledge of the issues that affect vulnerable people and have the ability to deal with the considerable increase in exposure to customers who may display challenging and disagreeable behaviour. The ability to manage the intense emotional demands that vulnerable customers regularly place in the job role.
• Review ongoing casework, providing assistance for interventions and preventions of homelessness through various support channels and relationships

What skills do you Need?

• Must have previous Housing Options Advisor experience.
• Excellent People skills, as you will be speaking to the public, other members of staff and senior managers.
• Housing / homelessness knowledge legislations
• Strong IT skills, and you will be using word and excel, alongside internal IT systems as well.

Next Steps:

To receive a full job description please apply below or email your CV to