Housing Officer

Housing Officer

Kings Lynn & Surrounding Areas

Up to £37,785.59 per annum (plus £2,600 car allowance - non-contractual)

Are you a Housing professional with a background in anti-social behaviour, and looking for an exciting new role within an organisation committed to improving lives? Are you driven by a challenge, and wanting to be part of a dynamic team, working collectively to deliver an efficient tenancy & estate management service? If so, our client's Housing Officer role could be the perfect job for you…

As a Housing Officer, you will be responsible for providing a high-level housing service for their customers across Kings Lynn (and surrounding areas), ensuring that they always receive an excellent service. You’ll be working with customers, engaging them and providing opportunities to be involved in their neighbourhoods, ultimately aiming to make a positive difference to the quality of life for people and communities. Further key responsibilities are listed below:

• Lead, manage and review complaints of anti-social behaviour, race and hate crime incidents and hoarding - working alongside the Tenancy Enforcement Team and ASB specialists across the Group.
• Ensure that potential safeguarding issues (including tenants who have suffered domestic abuse) involving both adults and children are identified and managed in partnership with other agencies.
• Manage all tenancies in accordance with our policies and procedures, completing new tenant visits to ensure the tenant has moved in and is complying with the terms of their tenancy. Where required, engage with our Tenancy Enforcement Team to initiate legal action for any breaches of tenancy, attending court and evictions as required.
• Help to identify and support local initiatives which add social value; encouraging community cohesion and working in partnership with their Customer Service team to help customers to develop skills to gain training, education and employment.

In order to be successful in application for their Housing Officer role, you’ll need a strong knowledge of Housing Law, and a background of dealing with anti-social behaviour cases, legislation and legal processes. Having previous experience of preparing legal paperwork, engaging with legal practitioners and attending court hearings is also a must, along with good digital skills across Microsoft packages.

Their Housing Officer role is a hybrid position, contracted to 36.25 hours per week. This means travel across Kings Lynn and the surrounding areas supporting customers for the majority of the week, with some time working from home too. You will also have a weekly presence in their Boston office, but they are open to discussion around how this is built into working weeks.

This is a hugely exciting time to join them - not only are they continuously striving to achieve better results for their customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Their Housing Officer opportunity will help to develop and enhance your knowledge in Social Housing, and offers fantastic career progression opportunities. They offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.

This role currently attracts a non-contractual car allowance according to their Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you.

What you receive from us

• A competitive 28-day annual leave entitlement plus bank holidays
• Car Allowance = £2,600 per annum (non-contractual, annually reviewed)
• Pension Scheme with contributions matched by us up to 8.5%
• Life Cover of three times your annual salary (as part of pension scheme membership)
• Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
• Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
• Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
• Free Eye Tests
• Free flu vaccinations
• Investment in your personal development through our extensive learning and development opportunities.
• Professional subscription for membership fees relating to your role, paid for by us
• Family friendly, carers leave plus other paid leave
• Long Service Awards
• Carers Networking Group and resources to support Unpaid Carers

The important things - They can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.

Equal Opportunities

As an equal opportunities’ employer, our client is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

They pride ourselves on looking after their colleagues and as part of their commitment they are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

They aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join them