Housing Disrepair Claims Manager

Seven Resourcing are looking for a Housing Disrepair Claims Manager to work in Sandwell. This position is initially for a period of 6 months and has a negotiable pay rate around £26.70per hour. This role is full time Monday to Friday working from 9am - 5pm.

The role:

Local Authorities across the country have seen unprecedented rises in claims for Housing Disrepair. We are looking to recruit a suitably qualified and experienced individual to help manage our caseload alongside our resident team of surveyors and the councils legal service. You will need to review our management of cases to ensure an effective resolution that protects the council from excessive claims and provides appropriate solutions for residents. you will ensure the service delivers to set deadlines, has robust data management, manage and agree cost claims and lead case reviews to embed lessons into our processes and procedures which will improve our repairs service and in turn avoid the need for future claims.

As our dedicated HDR manager you will coordinate activity, triage cases alongside our legal teams, assign resources more effectively to higher priority or higher risk cases so that we target our efforts toward maximum impact. From case studies and reviews you will help identify lessons learned and from that develop training needs, process reviews and areas for early intervention to minimise the councils exposure to future claims. Alongside this you will provide support to respond to repair related complaints in order to identify trends and areas for improvement. You will be required to attend court proceedings from time to time as the council's representative to provide evidence of the councils processes and procedures for management of HDR claims.

Ideal candidates will have experience of dealing with customers and is able to remain calm in often in stressful situations. Able to understand and interpret complex information and provide clear and concise reports to senior management on performance, service improvements and case outcomes as necessary. You will manage a small team of administrators.

Key Responsibilities:

To triage all claims for disrepair and in conjunction with our legal team ensure each claim is addressed via the most appropriate route.

Create case files for each HDR claim, produce disclosure documents in a timely manner and coordinate responses to linked SAR requests.

To manage all reports of damp and mould, to ensure each case is dealt with effectively.

To identify damp and mould cases that require additional intervention, to engage with the appropriate team and track progress to ensure each case continues to be managed through to completion.

To develop performance monitoring processes to ensure repairs and associated actions related to disrepair claims and damp and mould reports are managed effectively through to completion.

To ensure work is carried out in line with timescales set out by court orders or in agreement with 3rd party legal representatives.

Create and provide solutions, within legislation and contractual agreements, that meets customer needs and expectations as far as is practicable.

To coordinate and record all HDR activity for each case, provide regular feedback on outcomes and produce analysis of trends & root causes to identify areas of improvement for the wider Asset Management and Improvement team.

Manage compliance, that includes document control, ensuring all activity is auditable and all contractual information is completed and distributed within strict timeframes.

Work closely with Legal, Surveying, Data Administration to ensure effective communication is carried out and high customer services levels are adhered to.

Managing the disrepair budgets and ensuring any risks to overspend on specific projects/workstreams, and all redeeming solutions are presented with appropriate risks highlighted.

To participate in the operation of the Council's Appraisal Scheme.

It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010.

Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities, and aptitudes.

The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work .

Applicant Requirements:

Experience: 2 years' experience in a similar role.

Compliance: 2 years references & Enhanced DBS

Travel: Clean UK driving license with the ability to commute to and from work independently.

Hours: 37 hours p/w.

Working with Seven Social Care:

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