Housing Benefits Overpayments Officer

Housing Benefits Overpayments Officer Vacancy

Venn Group are looking to recruit for an experienced Housing Benefits Overpayment Officer to work for a Local Authority based in the Midlands

Position: Housing Benefits Overpayments Officer

Location: Remote

Rate: £23 - £27 Umbrella

Hours: 37 hours

Contract: 3 months

System: Academy

The role will predominantly involve:

• Giving advise on housing benefit overpayments
• Communicating with customers, landlords and other departments regarding any overpayment
• Explaining how an overpayment has arisen
• Dealing with arrears
• Dealing confidently with customers verbally and in writing, obtaining full payment, or making payment arrangements where appropriate
• Progressing overpayment recovery using the most appropriate method with regard the circumstances of the customer
• Carrying out pro-active debt chasing
• Dealing promptly with recovery stage defaults and exceptions and take appropriate action

The successful candidate must have a good working knowledge of Housing Benefits and must have the ability to accurately record actions taken.

To find out more about this role or to apply please contact Ella Richardson or Jake Simms

*Venn Group’s "Recommendation Scheme": if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.