Lettings Administrator

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

We are currently seeking an Administrator to join ourteam. As a Administrator, you will play a key role in providing administrative support to the Home Ownership & Commercial Team. You will be responsible for assisting with the sale and resale of shared ownership properties, leasehold administration, and handling commercial lettings.

Requirements

Outline of key responsibilities for the Administrator....

• Provide administrative support to the Home Ownership & Commercial Team, including maintaining records, preparing documentation, and managing correspondence.
• Assist with the sale and resale of shared ownership properties, ensuring all legal, financial, and administrative requirements are met.
• Support leasehold administration, including processing assignments, subletting, and lease extensions.
• Handle commercial lettings, including lease agreements, rent reviews, and tenant queries.
• Liaise with internal departments, external agencies, and stakeholders to ensure smooth coordination and delivery of services.
• Respond to customer enquiries and provide excellent customer service, resolving issues in a timely and efficient manner.
• Contribute to the continuous improvement of processes and procedures within the Home Ownership & Commercial Team.

We are looking for someone who has....

• Experience in a similar administrative role, preferably within the housing/property sector.
• Strong attention to detail and accuracy in record-keeping and documentation.
• Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
• Good communication and interpersonal skills, with the ability to liaise professionally with colleagues, customers, and stakeholders.
• Proficiency in using computer systems and software, including MS Office.
• Knowledge of shared ownership schemes and leasehold administration processes is desirable.
• An understanding of property management and relevant legislation would be advantageous.

Benefits

In return, we are offering the successful candidate in the Administrator role...

• Salary of £23,088 per annum
• Annual pay scale increase
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Hybrid based from any of our offices
• You will be working 37 hours per week, Monday - Friday
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.