HMO (Household Multiple Occupancy) and Compliance Assistant

The Role

HMO (Household Multiple Occupancy) and Compliance Assistant

Are you looking for a new challenge in a property management business, based in Edinburgh and with operations in 10 University cities across the UK?

Do you have genuine passion for property and providing excellent customer service?

Our client is looking for a new team member to join our HMO and Compliance Team in our Edinburgh Head Office who can use their skills, knowledge and experience to provide excellent service to all our clients and stakeholders.

The successful candidate will be joining our HMO & Compliance to overseeing the handling and completion of Safety certification, Housing of Multiple Occupancy applications and licenses for our UK portfolio.

The role requires someone with a high attention to detail to ensure all our properties always remain compliant. The candidate will also be liaising with contractors on a range of different trades and work types and building positive client relationships with all our clients, colleagues and externals alike, always ensuring a high level of customer services is always adhered to.

• To help achieve and exceed department KPI’s around volume, deadlines, profit and margin and growth of portfolio interaction in repairs.

• To ensure all properties across the entire portfolio are safe and compliant at all times.

• Arranging inspections with the HMO departments of each local authority as and when required

• Ensure that each property record is kept up to date to ensure all information is correct come the renewal stages of the licenses and correct information is provided to the Council committees.

• Manage safety certification instructions to ensure all renewed accordingly within expiry date period

• Ensure minor works and actions required are carried out and notified to the clients • Ensure high service levels are always maintained.

• High attention to detail.

• Great communication skills between internal and external customers as well as contractors • Positive client feedback.

Salary circa £25,000 depending on experience, 22 days holiday rising to 25 days after 5 years’ service, BUPA after one year.

Excellent training, support and career progression.