Head of Operations

A Head of Operations must manage and motivate a diverse workforce on a daily basis. Duties are wide and varied and require a person with excellent organisational and communication skills. It requires a resilient individual who can both serve others and act on her/his own initiative, using common sense and discretion, while working to deadlines and the highest standards.

Client Details

Our client is on a mission to become a key organisation through which audiences can develop a love for theatre in all its forms. They are a UK leading producer of quality theatre and inspire engagement programmes for non-traditional theatre audiences.

Description

• Develop and supervise comprehensive operational strategies, aligning them with organizational goals and objectives.
• Supervise and lead the senior team of FOH & CY Staff while making sure that the processes underlying the auditorium, studio, bars, coffee shop and courtyard operate smoothly.
• Institute streamlined and efficient processes to optimize productivity and improve overall operational effectiveness.
• Ensure strict adherence to all applicable regulations, industry standards, and compliance requirements, fostering a culture of adherence and continuous improvement.
• Foster collaboration and coordination with other departments, establishing seamless communication channels to ensure integrated and smooth overall operations.
• Demonstrate innovation in revenue generation strategies, exploring and implementing novel approaches to enhance financial outcomes for the department and the organization, aligning with the organization's budget.
• Exercise effective financial management and report regularly by overseeing the budget, allocating resources, and identifying opportunities for cost savings without compromising operational efficiency.
• Actively participate in strategic decision-making processes while being innovative, providing valuable insights and recommendations based on an understanding of operations, market trends, and industry dynamics. Contribute to the development of the organization's overarching strategic vision.
• Oversee and report daily on sales figures.
• Report and document any issues or complaints from the general public.
• Understand all stock control processes and reporting, including organising, counting, and ordering stock
• Oversee and report on income/ expenditure budgets, GP, etc
• Manage the process of setting up for any external hires and/or internal meetings booked in any of the spaces.
• Manage and lead the daily jobs list while liaising with the Facilities Manager to ensure that jobs are carried out to an agreed timetable.

Profile

* Personal license to enable you to be the Designated Premises Supervisor is ideal

* Excellent organisational skills

* Excellent management skills

* Excellent interpersonal skills and ability to deal with the general public on a daily basis

* Knowledge of Theatre/Events/Hospitality Operations

* Good knowledge of health and safety requirements and fire procedures

* Good understanding of reporting and meeting targets

You need to be flexible on working hours, as some Saturdays and late nights will be required. In return, you will have the flexibility for homeworking and agile hours.

You must have a passion for Theatre and Hospitality and enjoy implementing new ideas and ways of streamlining operations.

Job Offer

• A competitive salary range of£40-£45,000
• A supportive and inclusive work culture
• An opportunity to make a positive impact on the local community in Liverpool.
• 28 days holiday per year (including Public Holidays)
• Pension contributions, Health and Wellbeing Support
• Access to multiple discounted travel to work schemes to suit most employees
• Complementary tickets to all main in house events
• Staff discounts on meals and drinks in our café and bar