Head of Customer Service

Exciting Career Opportunity: Head of Customer Services in East Yorkshire

Are you an ambitious and dedicated manager seeking your next career move? Look no further! Our client, a leading Cosmetic Healthcare company in the UK, has an exciting opening for a Head of Customer Services. Located in the charming historic market town of Beverley, this award-winning facility partners with top Spa, Aesthetics, and hair brands worldwide.

Permanent position

Salary: £30,000 - £35,000 per annual

Hours: Tuesday – Saturday

The role:

As the appointed ambassador, you’ll provide personalised, one-on-one service to meet each client’s unique needs. Your attention to detail and passion for supporting the spa owner, the team and Client/Guest areas, ensuring unrivalled and outstanding customer service, seamless operational running, and supporting the needs of the Members and Clients/Guests, will ensure the smooth operation of this exceptional establishment.

The role:

• Oversee all aspects of spa operations, from treatments to facility maintenance, ensuring the building meets expectations and remains presentable.
• Offer repeat bookings, product sales, and long-standing reservations to enhance both sales and service.
• Identify opportunities to increase client/guest loyalty whenever appropriate.
• Deliver service with a personal touch, adapting your approach to each individual client/guest.
• Understand treatment pricing and product knowledge.
• Process payments for purchases and vouchers.
• Maintain accurate client/guest records securely.
• Handle client/guest requests proactively, consistently exceeding expectations.
• Collaborate with the spa owner to organise events.
• Provide excellent product knowledge to clients/guests, introducing them to the retail ranges.
• Regularly perform department maintenance checks.
• Assist with availability enquiries and follow up on provisionally held bookings.
• Respond to new enquiries promptly, ensuring all necessary information is communicated.
• Prepare event invoices and send them to clients/guests.
• Handle payments for event spaces and any additional services (catering, stock, etc).
• Gather information from clients to facilitate forthcoming bookings.
• Lead final event preparations for the current or following day.
• Ensure concise communication regarding catering and stock requirements.
• Compile delegate lists ahead of events.
• Arrange room/event areas and any necessary extras (catering, stock, etc).

You will have the following skills and experience:

• Previous Managerial experience
• Demonstrate professionalism and experience in face-to-face interactions is essential
• An individual who is attentive and ambitious
• Appreciation for Luxury and Authenticity
• A true brand ambassador
• Presentable and smart
• A customer service driven mindset
• Friendly and Assertive

Benefits:

• Award-Winning Facility
• Product and Treatment Discounts
• Competitive Salary
• 28 Days Holiday (Including Bank Holidays)
• Onsite Parking
• Opportunities for Progression and Growth

Please apply now if you are interested in the position and would like the opportunity to discuss the role further!