Head of Customer Experience & Safeguarding
Posted 2 April by
Domus Recruitment Ltd
Easy Apply
Featured
As Head of Customer Experience & Safeguarding, you will continuously develop at strategic & operational level to lead the successful corporate approach to Customer Care management & senior level Safeguarding oversight.
Key Responsibilities of a Head of Customer Experience & Safeguarding:
- You will contribute to our social care governance processes and will attend meetings of the Executive Management Team, SCG and Quality Subcommittee as required.
- You will ensure excellent quality of records are maintained that can be used to inform a range of processes.
- You will work in conjunction with other Quality leads and head office departments to ensure we respond our customers’ needs to an excellent level.
- You will take part in relevant multi-disciplinary team meetings (MDT) to ensure we effectively manage any issues that arise and meet our duty of care as regards the quality of life for the people we support.
- Good degree or equivalent.
- Significant proven experience of social care management & oversight preferably under CQC regulation.
- Knowledge and experience of quality assurance processes, safeguarding management in the social care sector.
- Knowledge and experience of delivering high quality Customer care in the social care sector.
- Experience of multi-disciplinary working.
- Senior level management experience.
- Excellent written communication skills, including the ability to draft, proof and edit correspondence, safeguarding action plans and r
- 25 days holiday + 8 days bank holiday.
- Pension scheme with the People’s Pension.
- Company sick pay.
- Life assurance scheme.
- Competitive salary.
As part of our continual pursuit of quality candidates we appreciate and reward candidate recommendations from you if we successfully secure them a position. We will reward you with £300 if you recommend a new candidate to us who is not already registered and we secure them a role for a minimum of 1 month.
Reference: 52405936
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'