Guest Relations Manager

Role: Guest Relations Manager
Location: London
Salary / Rate of pay: £39,500 p.a.

Platinum Recruitment is working in partnership with a luxury property in the Mayfair area of London and we have a fantastic opportunity for an experienced Guest Relations Manager to join their team.

What's in it for you?

Besides the fantastic opportunity to show your talent and develop as a key member of the front office team? Take a look at some of the perks on offer:

• Inclusion to a discretionary service charge scheme
• 28 days holiday (plus an extra day for your birthday)
• Life assurance
• Medicash
• Free night at the hotel every year in recognition of hard work
• Regular social events
• Ongoing training
• Enhanced family leave

Package

• £39,500 p.a. plus great benefits

Why choose our Client?

Sophistication, luxury, and a warm welcome - this is a what our client is all about. Situated in the bustling area of Mayfair, out client offers 5Star service that is perfect for couples and solo travellers alike. Don't miss out on this opportunity!

What's involved?

As a Guest Relations Manager you will be the face of the hotel, providing a warm and welcoming environment for the guests. You will be responsible for handling requests, managing pre-arrivals and addressing any complaints or issues efficiently. Your exceptional leadership skills will ensure that the team provides the highest level of customer service at all times and in addition to your daily duties, you will the opportunity to cover DM shifts when required, whilst share guest feedback with all HOD's, so attention to detail and the ability to document important information will be crucial to their success.

As a successful Guest Relations Manager, you will have proven experience of working within a 5star hotel at ideally supervisory level and above. An excellent command of English is essential and someone who is confident with guests as well providing strong leadership to a small team. Please only apply if you have right to work in the UK - no sponsorship!

Sound like the role for you? Then we would love to hear from you!

Click Apply Now and one of the team will in touch to discuss this Guest Relations Manager role in London

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Helen Davies
Job Number: 928895 / INDCARE
Job Role: Guest Relations Manager
Location: London

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.