German Speaking Logistics Customer Care Associate

A German Speaking Logistics Associate is required for our client an international FMCG company based in London. This is a hybrid role with excellent benefits. The German Speaking Logistics Associate will join a dynamic team and be responsible for managing the daily business operations including warehouses, deliveries to customers, exports outside Europe and demand planning. The Key Responsibilities will include:

• Arranging deliveries to customers from warehouses in UK and EU by road, ferry and courier
• Liaison with customers, warehouses and carriers
• Input of correct information onto internal system, to create forward allocations and warehouse instructions
• Invoicing customers promptly, with correct VAT calculated
• Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)
• Handling enquiries, complaints and other aspects of customer service as required
• Monthly stock reconciliations, and handling follow-on enquiries from the finance department
• Handling non-conformances
• Handling Block Inventory
• Occasional on-site inspection of warehouses
• Processing charges invoices from warehouses, forwarders and other suppliers
• Project work
• When necessary, due to holiday, medical leave etc., covering for fellow team member’s absences
• Any other duties at manager’s discretion

It is essential the successful candidate is fluent in German and English and has a Logistics background, preferably within the FMCG industry. You will be pro-active, organised, and hands-on and have excellent business communication skills. Must also have enthusiasm for a fast paced, dynamic environment where products and programs are evolving as the business grows. Excellent opportunity to work for a very sought after company.