German Advisor

Our client based in Ringwood are looking to recruit a Bilingual German and English Customer Service Consultant.

This is a hybrid role based in Ringwood. The training is office based and then it will move to Hybrid working. 24

Duties

• Ability to quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning
• Ability to assimilate, relay & provide information whilst paying close attention to detail
• Ability to respond to customer queries and complaints via email or letter in both English and country of origin.
• Ability to remain positive, courteous & professional at all times
• Focus on customer to deliver the FCA guidelines and fundamentals of the call.
• At all points making sure the customers is treated fairly.
• Ability to communicate and empathise and a real willingness to help.
• The ability to stay focused and controlled, ensuring all core elements are addressed methodically.
• To have fun at work!

The Person

• Must be fluent in English and German
• Excellent telephone manner
• Attention to detail is a must
• Excellent verbal communication in English

Hours: Monday to Friday 40 hours between 8am and 5pm

Salary: £26,678 per annum + £1k bonus

Location: Ringwood - Remote working

Our aim is to contact all successful applications within 5 days of receiving your application. Should you not of heard within 5 days, please feel free to contact us to confirm that your application has been received.