French speaking Customer Service Associate

FRENCH SELECTION UK
French speaking Customer Service Associate
Customer Service, Customer Support, Customer Advisor, Export, Administration, Customer Relations, Queries, Office Administration, Problem solving, Inbound calls, Outbound calls, Quotations, Shipping, Freight Forward, Export Sales, Export Documentation, Despatch, Import, Fluent in French
Salary: circa £25,000 p.a.
Location: Polegate, East Sussex
At commutable distance by car from: Eastbourne, Brighton, Hastings, Tunbridge Wells, Hailsham, Bexhill, Crowborough, Battle, Haywards Heath, East Sussex, West Sussex
Ref: 8123FCS

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Please visit the French Selection UK website, vacancies section, search job reference: 8123FCS
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The Company:
Our client is a well-established UK manufacturer and distributor.

*** Fully office based ***
*** Monday - Friday 8:30-5:00 ***

Main duties:
To provide excellent customer service and support with export administration.

The Role:
- To respond to customer enquiries and resolve issues in a timely manner
- To process orders and follow up to ensure status is updated regularly
- To manage and resolve any delays with deliveries including export documentation
- To update stock availability and lead times to ensure accurate delivery estimation
- To assist with quotations using price lists provided
- To liaise with shipping companies for competitive export prices
- To escalate high-value enquiries as necessary

The Candidate:
- Fluent in French (written and spoken) - Essential
- Previous experience in B2B customer service and/or export - Desirable
- Proactive, confident and dynamic personality
- Excellent communication skills and a team player
- IT literate

The Salary: circa £25,000 p.a.

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.