French Speaking customer service advisor

A vibrant opportunity has arisen for a French-speaking Customer Service Advisor to support our industrial/manufacturing company's growing international client base on a 12 month Fixed Term contract. The successful candidate will be responsible for delivering excellent customer service and ensuring a positive customer experience.

Client Details

Our client is a medium-sized company with a significant presence in the industrial and manufacturing sector. They offer innovative solutions to their customers worldwide from their headquarters in Warrington.

Description

• Responding to customer enquiries via email, phone and live chat
• Delivering excellent customer service to both English and French speaking clients
• Assisting customers with product enquiries and providing knowledgeable solutions
• Handling complaints and providing appropriate solutions and alternatives
• Processing customer orders in a timely manner
• Collaborating with team members to improve customer service processes
• Maintaining accurate customer records
• Participating in regular team meetings and training sessions

Profile

A successful French-speaking Customer Service Advisor should have:

• Proficiency in both French and English languages
• Previous experience in a customer service role, preferably within the industrial/manufacturing sector
• Excellent communication and interpersonal skills
• Good problem-solving abilities
• Ability to work well in a team as well as independently
• Computer literacy, especially in CRM systems and MS Office

Job Offer

• A competitive salary of £28,000 per annum
• A performance-based bonus scheme
• Free parking
• A supportive and inclusive work culture
• Opportunities for professional growth within the company

We believe this is a fantastic opportunity for the right individual to join our team in Warrington. Don't hesitate, apply today to become our new French-speaking Customer Service Advisor 12 month FTC.