Fraud Case Investigator

Job Description: As a Fraud Investigator, you'll be customer-focused, advancing your career in Complex Fraud & Resolution within Fraud Operations. You'll conduct independent investigations, ensuring the right outcomes to protect customers and the firm.

Key Responsibilities:

• Conduct robust investigations in line with Payment Service Regulations.
• Support scam victims with education and aftercare.
• Review fraud complaints, prioritizing fair outcomes for customers.
• Deliver tailored services for vulnerable customers.
• Engage with stakeholders and make autonomous decisions.
• Identify and escalate control risks.

Required Qualifications & Skills:

• Experience in Payment Service Regulations (PSR) and Contingent Reimbursement Model (CRM) code.
• Banking/financial experience, particularly in UK Banking Risk/Fraud.
• Knowledge of complaint handling and the Financial Ombudsman.
• Ability to manage heavy workloads with minimal supervision.
• Excellent communication skills with a customer-centric approach.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.