First Line Support Agent

SF Recruitment are currently recruiting for a First Line Support role based in Newark, Nottinghamshire Area.

This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace!

Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation.

Benefits include - Company Pension, Life Assurance, Health Benefits, Discounted Gym Membership.

Responsibilities Include:
Provide Network & UC support services to our wide range of customers.
Support Firewall technologies Demonstrable experience within an equivalent technical support role
Work alongside multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper.
Triage and investigate incidents, managing these through to resolution.
Monitoring tools and protocols (ICMP, SNMP)
Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience
Support co-location customer solutions within our Datacentre

Knowledge and Skills:
Strong network or unified communications diagnostic skills.
Able to assess faults, prioritise, respond, and escalate accordingly
Able to collate and interpret data from various sources.
Basic understanding of Network Monitoring Concepts and management tools.
Basic knowledge of the OSI Model, switching and routing technologies.

Ideal candidate is someone who has hands-on experience working on Network escalations . Any experience working with Cisco OR Meraki would be advantageous too!

Working Hours: Monday - Friday 8.00 AM - 6.00 PM
Salary; £23,000 - £23,900

If you think you have the relevant experience please apply online now.