Finance Systems Support Manager

My client, a leading, international Law Firm, are looking for a Finance Systems Manager to join their Finance Systems Function to lead their Finance Systems Support team!

Your purpose as a Finance Systems Support Manager:

As a Finance Systems Support Manager you will be responsible for the overall management and continual improvement of the Finance Systems Support Team. You will be providing clear structure and direction for the support team in the provision of high-quality expert financial systems support to users. Your role will be to proactively lead and assist in training and user education and to create and maintain administration and user documentation.

You will also be ensuring that identified projects and initiatives, including service improvement initiatives, are delivered in a timely fashion whilst leading 'best practice' use of finance systems to the global finance function and across the business.

Key Responsibilities:

• Manage the support team to ensure they are motivated, effective and providing excellent customer service.
• Set the objectives of the support team and provide them with regular feedback, guidance, advice and manage their performance via regular reviews.
• Manage and co-ordinate support calls in a timely manner using the agreed incident management processes and systems.
• Lead and coordinate as well as recommending most appropriate setups on system. Should guide the support team through logical setup steps.
• Proactively supply support provision metrics detailing the volume and quality of finance system support and administration provided.
• Play a key role in month end processes by reviewing steps, actively improving processes and guiding the support team on how best to carry out tasks. This role will help the team by checking that processes are in line with requirements.
• Manage the rotas for regular tasks, administration processes and month / year end.
• Develop specific proposals on how the finance systems support organisation can continually improve the service it provides.
• Identify and drive improvements by working with both the Business Analyst and Development Teams, scoping changes, proving solutions, and actively engaging with end users on roll out of changes.
• Act as a trusted advisor when queries arise on use and the administration of finance systems. Drive improvements with the creation of user documentation and guides.
• Lead the design and documentation of service and functional improvements.
• Build relationships with IT Service Desk management to ensure support processes and procedures are aligned and efficient.
• Actively business partner with IT Teams to establish if/where issues and weaknesses exists in system performance.

Key requirements:

• Ability in providing leadership to a team. This role will require you to have previous managerial experience.
• Experience working with 3e is essential
• Excellent understanding of financial information systems
• A proven track record in providing quality customer service and of continuous improvement.
• Excellent communication and negotiation skills and must be self-motivated and proactive
• You will need to have the ability to take ownership of tasks and lead processes to successful completion.

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