Field Service Engineer

Client Information:

My client is looking for a Field Service Engineer to join there team in Austria, who can support their customers with current and future installed tools.

Responsibilities:

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• May provide assistance to Installation Engineers in resolving problems.
• Domestic and international travel may be required.

Requirements:

• Ability to understand and solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.
• Experience working on electronic systems within semiconductor equipment: Etch, Lithography, Deposition, Photolithography etc.
• Outstanding interpersonal communication, analytical and problem-solving skills.
• Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
• Driven to be hands-on and passionate about learning new things Proactive communication that facilitates seamless collaboration and address customer requirements effectively.
• Fluent in English and German language is essential.
• Full driver's license