Field Service Engineer

The successful Field Service Engineer will work on On-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support.

The role will involve:

• On-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support.
• Ensure repaired systems meet operating specifications, documenting service performed.
• Propose design enhancements and improvements.
• Read and interpret schematics and electrical diagrams through to the component level.
• Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair.
• Document work performed in a service report.
• Complete billing or warranty documentation as needed.
• Troubleshooting applications
• Providing customer training

To be successful in this role of Field Service Engineer we would love to speak to anyone who has experience of:

• Familiarity with TEM and SEM applications
• Must be able to work with minimal supervision in an isolated environment.
• Ability to approach problems with a sense of ownership, enthusiasm and innovation with strong client service attitude.
• Ability to work on complex learning and development problems as well as teach highly technical information is essential.
• Ability to travel frequently, mainly in the UK with some international travel as needed.
• Bachelor Degree in Electronics, Physics, Materials Science or equivalent.
• Strong customer service ethos with ability to train /teach technical information to users.

ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineer, please submit your CV including an outline of your experience as a Field Service Engineer It is always a good idea to include a covering letter outlining your experience as a Field Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Service Engineer role you desire.