Ecommerce Operations Manager

Ecommerce Operations Manager
Salary: £35,000 - £40,000 + Bonus
Location: Harrogate
Excellent benefits, great working environment and career opportunities, hybrid working options, 3 days in the office Tuesday to Thursday

Our client is looking for an Ecommerce Operations Manager to join their Ecommerce team. The role will involve order management and operations for predominantly Amazon but will also have some involvement in other key online marketplaces. You will be involved in processing Amazon orders across 5 key European markets, liaising with Amazon regarding forecasting and handling any issues, reporting, and analysing sales figures to provide recommendations to the wider business, assisting with monthly forecasting and looking at the route cause of any discrepancies. You will work closely with marketing and other key account management teams across the business and feeding back recommendations and findings from product launches and sales.

We are looking for someone with a strong sales administration, sales order processing background, ideally within ecommerce and Amazon. You will need to have excellent communication skills, strong commercial acumen, and a problem-solving approach. Good Excel is an advantage and an analytical and data driven approach is desirable. You will need excellent attention to detail and experience in a process driven and fast paced client focused role.

This is an excellent opportunity for long term career growth in a vibrant, dynamic, and fun environment. This role is that you can really put your stamp on and ideally suited to someone that enjoys being involved strategically and have input into the wider business.

Duties include:

• Managing the orders and inventory operations
• Processing orders accurately
• Sales and demand planning - managing customer demand/ fulfilment
• Dealing with order queries in a timely manner through to completion
• Looking for continuous improvements in the sales order process from order receipt through to warehouse fulfilment and invoicing
• Liaising with Amazon stakeholders when supply does not meet forecasts or order volumes, problem solving and finding solutions
• Working with the wider business to provide monthly forecasting and annual plans including building demand forecasts
• Handling customer issues through to completion

Requirements for the role:

• Strong sales order processing or sales administration experience essential
• Ecommerce order processing ideal
• Amazon Vendor Central experience desirable
• Forecasting or data analysis highly beneficial
• Good knowledge of Excel - beneficial
• Problem solver, strategic and strong commercial acumen essential
• Adaptable and able to use own initiative to find solutions
• Strong communication skills and ability to build relationships with Amazon and the wider team
• Team orientated and able to collaborate with key members of the team

This is a fantastic opportunity to join a fast growing and dynamic organisation with excellent opportunities for development and career growth. If you feel you have the required skills and experience for the role, please send through your CV asap for consideration.

Please note: due to the volume of applicants we receive, we can't reply to every individual application. If your experience and skill set is relevant, we will be in contact within 48 hours.