Ecommerce Administrator Specialist

Berry Recruitment are NOW hiring for a committed and experienced Ecommerce Administrator Specialist to work for a Market leading manufacturing organisation in Banbury Oxfordshire

Role: Ecommerce Administrator Specialist

Salary: £28,000 - £30,000

Location: Banbury, Oxfordshire

Hours: Monday - Friday - 37.5 Hours

Holiday Entitlement: 25 Days Annual Leave

Key Responsibilities of the Ecommerce Administrator Specialist to:

• Daily monitoring of order flow between Marketplace software package, systems, and party logistics partners
• Responding to consumer requests and queries daily, within the shortest possible lead-time (max 24 hours), to ensure the best possible customer experience.
• Investigate customer issues and complaints through to resolution in the most effective and efficient manner possible.
• Manage any order cancellations/refunds daily.
• Monitoring of and liaising with carriers to ensure products are delivered to clients within the required lead-time.
• Analysis of sales orders by product to ensure adequate stocks are in place to service future demand.
• Liaise with Production and Procurement teams to update demand plans and stock replenishment where needed, taking lead-times into account.
• Administrative set up of new marketplace accounts as identified by the business.
• Maintaining the Marketplace portfolio of products including adding and removing products.
• Maintaining and updating the Marketplace price windows in collaboration with the Marketplace category manager.
• Ensure marketplace activity is aligned with UK wide promotional activity agreed with our regular customer base.
• Analysing and reacting to consumer feedback to identify areas for improvement in packaging and/or online content.
• Liaise with internal teams to update and improve marketplace online assets and/or packaging as required.
• Communicate and coordinate with internal departments (supply chain, sales, quality, marketing, finance) as required.
• Generate Marketplace reports to allow the monitoring of performance in terms of volume, value, and margin.
• Monitor UK Market product pricing, utilising online tools, to ensure Keter remain the most competitive vendor for our products on marketplaces.
• Provide insights and proposals based on the data available to maximise sales.
• Manage and balance workload with the Marketplace colleagues to ensure continual coverage during periods of absence.
• Monitor Key Performance Indicators set by the business.
• Continually review and propose improvements to the Marketplace products, processes, and procedures to optimise performance.

About you for the Ecommerce Administrator Specialist role.

• Experience of managing Marketplace accounts is desirable but not essential.
• Customer service experience including a high focus on delivering an outstanding consumer experience.
• Proficient in Microsoft Office (primarily Excel). SAP system experience is desirable but not essential.
• Channel Engine" software experience would be advantageous but not essential.
• Able to communicate effectively at all levels.
• Excellent verbal / Written communication and presentation skills

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.