E-learning Software Support Consultant

We're looking for someone with excellent client communications skills, an analytical approach to problem solving and good hands on software skills for a software support consultant role within a dynamic, forward looking, fast growing e-learning solutions company. If you have at least a year's user support experience in a software company, and ideally Advanced Excel skills and some SQL or other database skills, contact us. Excellent career progression opportunities due to rapid growth of the company and team, supportive culture and structured training and onboarding.

Salary around £25k to £28k pa plus annual bonus based on company and individual performance. Hybrid full time role with 3 days a week in Reading office near train station and town centre. Hours of work flexible around 9am to 5.30pm or 10:30am to 7pm.

In this role you will:

• communicate with software users by phone, email and video call
• respond to requests for assistance from users of the e-learning software within client companies
• identify problems, bugs, database or user errors
• provide data analyses, reports and statistics to co ordinators of the e-learning programmes within large prestigious organisations worldwide
• liaise with colleagues in sales, customer success, development to provide excellent customer service
• manage support tickets, prioritise cases according to urgency and SLAs
• escalate to senior support, technical support or developer support as required

You must have:

• strong communication skills verbally and in writing to communicate with software users and managers
• previous software support experience
• motivation to provide excellent customer service
• ability to handle a varying workload including peaks of demand
• analytical skills to understand problems and issues and data
• motivation to learn and develop as your experience and the team grows
• a team player attitude to work effectively within the support team and wider company

Its ideal (but not essential) if you have any of the following:

• advanced MS Excel skills, pivot tables, formulae, v lookups etc
• SQL or other database skills
• ability to read and troubleshoot code
• any VB knowledge
• experience of supporting e-learning solutions or platforms
• experience of supply chain or procurement

Please contact us with a CV to find out more about this interesting role with excellent career development opportunities in a growing company that is leader in its field. A covering letter explaining your interest and suitability is a plus.

If you have applied to another post with reference SD/SO/0424 you do not need to apply again.

We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeing that we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website.