Duty Operations Manager

Overview:

Our client, a dedicated group travel service offering superior service level that customers recognise time after time provide the highest quality of coaches, experienced, reliable, and helpful drivers, and a range of services that meet all their clients’ expectations are seeking a operations manager to join their team

Key Responsibilities:

To assist in the planning, direction, and coordination of the day-to-day operations of the organisation by handling logistics and supervising employees to ensure the service promises are always delivered. Supervisory responsibility for Operation Duty Managers including mentoring, offering operational procedure solutions. Working with the Management to improve the performance, productivity, efficiency, and profitability of the business through the provision of effective methods and strategies as directed

Specific Duties & Responsibilities:

• Ensure Drivers report for duty on time and in correct uniform standard.
• Procure uniforms on behalf of new and existing Drivers then ensure distribution process is completed.
• Validation of operational procedures and processes across the department.
• Utilise the tracker system to monitor the Drivers and vehicles and by being in contact with them to ensure that they are in the correct position and on time for pick up’s, including checking routes and pre-empting any delays or problems.
• Ensure Drivers are fully conversant with their work tickets and know their route.
• Collate and check the previous day work tickets and either distribute, dealing with or file.
• Following up any late pick-ups, complaints, non-cleaning of vehicle etc with a preliminary interview and recommend whether disciplinary action is needed.
• Maintain compliance with legal and statutory guidelines.
• Establish work schedules, supervise drivers, and monitor performance to maintain standards.
• To encourage and nurture the workforce ethics which promotes a team working environment.
• Liaise regarding day-to-day vehicle maintenance issues with the engineering department.
• Build and establish strong relationships with current clients.
• Occasional coach driving.
• Prepare, revise, and submit reports and other documentation.
• Check the previous day’s vehicle’s defect sheets and relay any problems to the Engineering department as to whether it should be rectified before the vehicle leaves the depot or scheduled for normal routine maintenance.
• Expense sheets should be collated, validated, and actioned accordingly.
• People management weekly compliance audits to be undertaken and the relevant paperwork completed.
• Breath tests to be undertaken for both sites as agreed with by the Operations Manager.
• Documentation, distribution, and collection of all keys, including fuel keys.
• Project management responsibilities as and when required.

Key Performance Indicators:

• The smooth running of the whole operation by committing to quick response to client needs.
• Production of timely and achievable employee timetables ensuring compliance with financial, legal, and quality requirements.
• Producing the appropriate vehicle schedules to ensure downtime is kept to a minimum.
• Excellent customer feedback along with repeat business.

Qualifications, experience & type of individual required:

Essential:

• Strong leadership and communication skills.
• Project management experience. ·
• Be able to handle problems quickly and efficiently. Industry relevant experience and understanding.
• Knowledge and experience of organisational effectiveness and operations management.
• Information technology skills.
• Ability to work on shift rota including weekends and on call.
• PCV licence.

Desirable:

• Similar role in coach industry.
• Working knowledge of Coach Manager.