Dispute Resolution Department Secretary

Dispute Resolution Department

The team comprises 11 Partners, 1 Consultant, 5 Senior Associates, 10 Associates and 4 Trainees who offer a full range of litigation services including commercial disputes, intellectual property issues, insolvency, asset/debt recovery and more. They are experienced in handling every type of commercial and residential property dispute. With niche practices in sports, education, entertainment and other dispute areas, there is a considerable depth to their expertise.

Secretaries in the department work for specific fee earners but are all expected to help each other, to work as a team and to cover for other fee earners as and when required.

The Role

Your key duties will include, but will not be limited to;

- Liaising with clients both face to face and over the phone
- Audio/copy typing, including digital dictation
- Assisting/supporting solicitors and fee earners within the department
- Ability to work under pressure and meet tight deadlines
- General administrative duties
- Billing
- Diary management
- Document management
- Maintaining all filing systems effectively

The Individual

We expect our secretaries to be "Secretaries/PAs" not typists. We are therefore looking for a well organised, intelligent individual with an excellent telephone manner who can deal with clients and members of the firm at all levels, who can act with discretion when dealing with confidential information and who is well presented at all times.

You must have excellent IT skills in Word and Excel. You will need to be able to demonstrate initiative, have the ability to work in a small team and pay strong attention to detail

A well organised secretary who is able to work under pressure and able to work to deadlines, with concise writing skills, spelling, punctuation and proof reading skills would suit this role.

Key Skills

• Passionate and enthusiastic about providing exceptional client service.
• Copes effectively in demanding circumstances.
• The integrity to handle highly confidential information appropriately.
• Have the ability to use own initiative to adapt, and think laterally.
• The ability to pick up unfamiliar work quickly and be proactive.
• Self-motivated and goal focused, you will enjoy change and variety, and thrive under pressure.
• Technically advanced in Word and Excel.
• Experience of SOS Connect, Winscribe, BigHand, Nuance/Kofax and iManage would be advantageous
• Self-motivated and able to organise own work with minimum supervision.
• Computer literacy
• Good time management, adopting a flexible approach to work.
• Demonstrates persistence and commitment to completing tasks and objectives.
• Delivers work output to the required standard.
• Attention to detail and quality of work.
• Ability to build and maintain working relationships with others and is seen as 'approachable’.
• Operates effectively as part of a team.
• Willing to offer help to other colleagues to ensure efficient running of the department
• Fast and accurate typing speed (65 words per minute).
• Advanced Microsoft Office skills and strong evidence of business writing and numeracy skills.