Digital Workplace Engineer

Posted 8 May by Certitude
£40,000 - £42,000 per annum
London , South East England
Permanent, full-time
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Posted by Certitude
Digital Workplace Engineer

Location: North West London - Harrow, Hillingdon
Application Deadline: 26 May 2024
Salary: £40,000 - £42,000 per annum

Job Summary

An exciting opportunity to join Certitude as a Digital Workplace Engineer as we continue to grow as London’s leading adult social care provider.

Salary: £40,000 – £42,000 per annum
Hours: 37.5 hours
Job Type: Permanent
Department: IT
Location: Supporting boroughs in North West London / Occasional visit to Head Office

Benefits

- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave + bank holidays & enrolment onto a pension scheme
- 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care vouchers & Perkbox (employee benefits platform – for wellbeing and discounts)
- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

Our communities are important to us. We work in those communities to deliver the best support and care to people with learning disabilities and mental health conditions across London. To help us do this, we are delivering a digital transformation programme designed to support an ambitious forward strategy. Our digital strategy will deliver a cloud and application-based future with security and accessibility at the heart of it. This role will help to ensure our colleagues can work in an agile way with the appropriate applications and information and easily and securely access them.

This role will act as a point of support escalation to colleagues, be expected to help embed modern applications across the organisation, work with our external partners to manage changes and updates and be able to support and communicate with a range of different stakeholders.

The remit of this role is broad, covering all elements of our digital offering, including our applications, and our infrastructure, through to traditional desktop support. Experience of working in a structured support environment, being able to follow guidance and instructions and ensuring best practice is adhered to is imperative.

Any experience in the health and social care industry would be of benefit.

Duties will include but not limited to:

- Implement, monitor, operate and support digital workplace technologies (endpoint hardware, software, services, and SaaS tools).
- Support the establishment of computing configuration and operating standards in co-ordination with IT colleagues.
- Act as a point of escalation for system queries from colleagues and users and become a subject matter expert on a range of systems.
- To follow, manage, maintain, and update system documentation and security protocols.
- Be an integral part of the IT support desk to deliver excellent levels of service.

About you

To be a Digital Workplace Engineer at Certitude, the following are essential:

- Demonstrate ability to become a subject matter expert across our digital platform.
- Working for an ITIL structured support desk and continuous service improvement.
- Able to produce and review clear, concise documentation and support guidance.
- Demonstrable experience supporting IT systems and platforms.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.

Do you want to be a Digital Workplace Engineer at Certitude? Select the apply button shown, complete an application form and someone from the Recruitment Team will be in touch! If you have any questions, please email us.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, IT Support, Digital Workplace Engineer.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Reference: 52606294

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