DEVOPS TECHNICAL LEAD

Happiest Minds Technologies Limited

(NSE: HAPPSTMNDS), a Mindful IT Company, enables digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. We do this by leveraging a spectrum of disruptive technologies such as: artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality, etc. Positioned as 'Born Digital . Born Agile’, our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, edutech, engineering R&D, hi-tech, manufacturing, retail and travel/transportation/hospitality.

A Great Place to Work-Certified™ company, Happiest Minds has operations in the U.S., UK, Canada, Australia India and Middle East.

JOB DETAILS:

The IT Manager - Europe is a Paris-based role and will be responsible for IT Service Delivery for all our European offices and employees. Our key offices in the region are Paris, Berlin, and Ghent. A successful candidate in this role will be proactive and have an outgoing personality to effectively address IT challenges and engage with end-users.

Responsibilities include managing technology infrastructure, security, and deployment, supporting innovation, understanding IT trends, and influencing enterprise-wide decisions. This strategic position is crucial for maintaining an efficient IT environment, ensuring operational excellence, and contributing to the organization's success.

• Assessing the current technology infrastructure and identifying areas that need improvement or modernization in order to support the company's goals.
• Overseeing procurement and delivery of new and replacement hardware.
• Tracks inventory and status for hardware and software throughout the organization, including appropriate licensing levels.
• Manage and maintain the company's conference systems and AV infrastructure.
• Communicate and follow-up with employees to gather information, gain feedback, and create successful outcomes.
• Ensures IT-related projects and tasks are completed within specifications and on time.
• Develop tools and solutions to increase the operational efficiency of the IT Service management process with a focus on excellent user experience.
• Ensure the local codes and legal compliance associated with each facility are being adhered to.
• Train staff, evaluate employee performance, and recommend promotions and disciplinary actions
• Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.
• Overseeing and managing daily support through a ticketing system, diagnosing and troubleshooting Mac/PC laptop hardware issues, and overseeing the provisioning and deprovisioning of company laptops and IT equipment.
• Play a key role in the onboarding process for new hires, ensuring a smooth integration into the IT environment and conducting training sessions to equip new employees with the necessary IT knowledge and tools.
• Collaborate with third-party support and Mac/PC equipment vendors to address technical issues and optimize services.
• Contribute to the department knowledge base and procedural documentation as the team evolves and processes change

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 8+ years of IT and business/industry work experience. 4+ years of experience in managing cross-functional teams
• Proven experience in IT management, preferably in a multinational environment.
• Strong leadership and team management skills.
• In-depth knowledge of IT infrastructure and emerging technologies.
• Experience with supporting and troubleshooting macOS and Windows OS - must

Experience with supporting Google Work Space, Okta, Jira - advantage

• Experience with MDM solutions such as JAMF/WorkspaceONE - advantage
• Experience in supporting video conferencing solutions - Must
• Ability to prioritize tasks and manage time effectively.
• Creative thinker who leverages unconventional and innovative ideas to solve problems
• Self-motivated individual with excellent communication (written and oral) and interpersonal skills
• Fluent in English - must!