Data Steward / Business Intelligence

We are recruiting for an experienced Data Steward / Business Intelligence who will be home based but you will go into an office two days a week which can be either Glasgow, Edinburgh, Aberdeen, Belfast, Leeds, Birmingham or Manchester

As the Data Steward / Business Intelligence you will work Monday - Friday 9am - 5.30pm

The CRM Technology Team is responsible for the firm's CRM Technology Strategy with a clear focus on minimising administrative resource and maximising commercial benefit from the data within our CRM system

You will be the technical subject matter expert for our CRM platform, own the day-to-day processes, and support the CRM Technology Manager on implementation of projects and the longer-term strategy for CRM at our client

As the Data Steward / Business Intelligence your responsibilities include the following

Own our day-to-day data management processes, ensuring that these are efficient and result in the best possible data for the business.

Be a subject matter expert in our CRM technology, understanding the platform and all of our processes. Contribute to documentation of processes and platform changes to ensure that this knowledge is shared with relevant colleagues.

Work with other teams (e.g. Digital Marketing) and play a collaborative role in ensuring that all business operations teams who use the platform are contributing to data quality and efficient processes.

Help people at all levels in the organisation get the most out of our CRM technology

Own our training programme and work with our IT training team to ensure training is efficient, effective and delivered at the right moment (e.g. onboarding, promotion etc.)

Answer day to day queries, aiming to get the right answer first time to our stakeholders

Develop and understanding of GDPR and PECR as they pertain to CRM data - act as a guardian of our client's information

To be successful as the Data Steward / Business Intelligence are looking for the following

• Knowledge of a CRM system and its usage for business development
• Understanding of the technical aspects of CRM, and integrating CRM data with other data sources
• Project management experience and ability to run simple projects without supervision
• Ability to contribute towards process improvements and proactively suggest new ideas
• Ability to collaborate with and influence individuals at all levels.
• Experience in training and support in production of training courses

The benefits once appointed as the Data Steward / Business Intelligence are superb in fact this client offers a brochure of benefits

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