Customer Service

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Representative to work for a Manufacturing Market leading organisation in Banbury, Oxfordshire.

Role: Customer Service Representative

Salary: £23,000 - £26,000 per annum

Location: Banbury, Oxfordshire

Hours: Mon - Fri (37.5 hours per week)

Holiday Entitlement: 25 days plus bank holidays.

Key Responsibilities of the Customer Service Representative:

• Ensures all customer orders are processed in line with agreed timescales and that all enquiries and queries are dealt with in a timely manner.
• Maintains regular contact with the customer via e-mail and/or telephone to ensure they are kept up to date and to enhance our profile.
• Liaises with Warehouse administrators to ensure that the shipment of the orders and the delivery dates requested are achievable.
• Coordinates any direct deliveries that are required from the European plants to our UK customer base for the accounts handled.
• Monitors progress of direct delivery manufacture with the relevant plant until delivery is achieved.
• Produces a weekly file of any customer issues that have arisen or are continuing, for each week, and forward to the Customer Service Manager.
• Receives and processes customer returns documentation/ credit claims, verifies their validity, and raises corresponding credit notes in a timely manner.
• Raises Authorisation for Return (AFR) paperwork for any goods to be returned and match this to the relevant credit claim and receiver.
• Provides general support for the sales force regarding product information, samples, customer, and shipment data.
• Answers and responds to internal and external telephone and e-mail enquiries.

About you:

• Good all-round computer skills including Microsoft Outlook, Word and Excel (intermediate level Excel and above would be an advantage).
• Experience of using SAP an advantage.
• Previous Customer Service/Data Analysis experience.
• Excellent telephone/email manner.
• Fluent in English.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.