Customer Service Supervisor

Customer Service Supervisor

£30,000 - £31,000

We are delighted to be recruiting for a brilliant company based in Southall, they are on the lookout for a new Customer Service Supervisor to join their growing team!

They are looking for someone who has strong customer service experience, as well as someone who has previous experience supervising a team of customer service advisors!

Do you have excellent communication skills? Do you have good organisational skills? Do you work well within a busy working environment?

If this sounds like you and what you are looking for…

APPLY TODAY!!

Customer Service Supervisor Duties:

• Conduct one to ones and appraisal reviews on performance and behaviours
• Creating development plans for each employee
• Issuing weekly reports on individual performance
• Manage rotas and annual leave requests
• Conduct investigations and disciplinaries when needed
• Drive team engagement in call plans
• Handle customer escalations and complaints

Customer Service Supervisor Benefits:

• Free onsite parking
• Bonus
• Pension
• Life assurance
• Staff discount