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Customer Service Representative

Posted 29 April by In Technology Group Limited
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Salary icon £22,000 - £24,000 per annum
Location icon Oxford , Oxfordshire

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Customer Service Representative

Oxford (onsite)

IT Support Services

£22,000-£24,000 (DOE)

A well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.

Responsibilities:

  • Handling incoming customer queries
  • Resolving issues to management (Customer Support Team Lead)
  • Maintain client details, processing payments, maintaining CRM
  • Raising tickets/closing tickets
  • Maintain customer information on database
  • Account creation/new user setups

Skills:

  • Microsoft Office- Excel/Word/Outlook
  • Knowledge of CRM tools
  • Customer Service Experience (1-2 years)

If this is something you'd be interested in, can you please apply now and I will be in touch to discuss the role further.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: 52548531

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