Customer Service Manager - Windows & Doors

Customer Service Manager - Windows & Doors

Job Title: Customer Service Manager - Windows & Doors

Industry Sector: Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories, Window Trade, Window & Door Retail Installers, Commercial Installers, Trade Counters, Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows, Customer Service Manager, Customer Service

Location: Corby

Remuneration: Up to £45,000 + Circa 10% KPI related bonus

Benefits: Comprehensive benefits package

The role of the Customer Service Manager - Windows & Doors will involve:

• Customer Service Manager position dealing with a high end range of uPVC, aluminium, timber and alu-clad windows and doors direct to trade customers
• Managing a team of 14 order processors & customer service co-ordinators
• Manage the running of inbound & outbound activity; returns, complaints handling, reporting and quality checking
• Responsible for coaching & developing the team; setting KPI’s and driving improvement
• Ensure the delivery of exceptional customer service from across the department
• Assess and manage any service escalations as required

The ideal applicant will be a Customer Service Manager - Windows & Doors with:

• Must have customer service experience, managing a team
• Must have experience within the windows & doors sector
• Must be confident in dealing with customers over the phone
• Commercially minded
• Excellent presentation skills & time management
• Resilient & hard working personality
• IT literate

• Excellent communication skills both written and verbal
• Self-driven, results orientated with ability to multi task
• Robust, positive outlook and team player

Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories, Window Trade, Window & Door Retail Installers, Commercial Installers, Trade Counters, Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows