Customer Service/Helpdesk Advisor

Customer Service/Helpdesk Support

3 month initial contract, with change of extension

Watford based

Hybrid role - 2/3 days per week in the office

£12.87 per hour PAYE

Working in the UK Buyer Vendor Support team you will be part of the helpdesk which assists our vendors to book goods into our supply chain, enabling fast flow to our processing centres and out to stores. As part of the role you will assist with:

• Creating vendor booking accounts, resetting passwords and maintenance of account information on the booking portals
• Answering queries on when collections will take place, both on the phone and through emails
• Booking in deliveries into the UK Processing Centres for exception vendors
• Maintaining logs & keeping records up to date
• Emailing to inform vendors of non-compliance
• Running & saving reports
• Resolving issues in regards to collections
• On boarding vendors with our packing, shipping and booking requirements
• Assisting with new Brexit compliance process

Key Skills, Knowledge & Experience

• Proven strong administrative and organisational skills
• Confident calling external vendors and speaking on the phone
• PC literate with intermediate computer skills, good data entry and math skills
• Demonstrates flexibility and ability to adapt to an ever-changing and diverse environment
• Able to juggle a number of constantly changing priorities and multitask in a high volume and fast paced environment while maintaining a positive and professional demeanour
• Team player- be able to work in a big / diverse team
• Independent, able to work effectively without close supervision
• Committed and reliable
• Task oriented, aware of deadlines
• Excellent communication skills, both verbal and written

Does this sound like you? If so, APPLY NOW!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.