Customer Service Executive

Great Customer Service is spinning plates and keeping everyone happy. It's a core skill that some describe "a calling". As a business, we champion our customer service team as you are the first point of contact for our clients. Based in Northampton we are looking for a tenacious, driven character to join a valued team.
 
BASIC SALARY: £30,000 - £35,000
 
BENEFITS:
· Up to £200 bonus (paid monthly)
· 28 days holidays
· Perk Box platform discounts
· 75% towards Bupa
· 4x salary DIS
· Eye test Reimbursement
 
LOCATION: Northampton - Hybrid (3 days in office) Monday to Friday 8:30 - 18:00 (Flexible Hours)
      
COMMUTABLE LOCATIONS: Wellingborough, Northampton, Kettering, Corby, Rugby, Daventry, Milton Keynes, Bedford
 
JOB DESCRIPTION: Customer Service Executive - Manufacturing, Paper
 
As our Customer Service Advisor, you will be the first point of contact for all existing customers. The sectors we deal with include Food and Beverage, Fashion and Luxury, Pharmaceutical, Automotive and Publishing just to name a few.
 
We pride ourselves on being professional and polite in equal measure, responding to customers promptly, and escalating any issues as necessary.
 
Key tasks:
· Manage c20-25 daily (can increase to 50 at peak times) inbound call inquiries, these will be a mixture of sales orders, stock availability, prices, transport queries and complaints/concerns.
· Manage c50-100 emails directly in the form of orders from regular customers.
· Working closely with other functions within the business to assist customers with technical enquiries.
· Maintain detailed and accurate customer records through our ERP system (SAP full training given).
 
PERSON SPECIFICATION: Customer Service Executive - Manufacturing, Paper
 
As a small team, candidates with an 'all for one' attitude are important, we need to support each other and our customer base.
 
To be successful you will be able to demonstrate the following:
· Customer service experience in a B2B environment.
· Experience in handling sales orders, customer inquiries, complaint resolution, and order processing.
 
Any experience with consumable products will be an advantage, but the ability to learn and apply yourself is more important.  
 
THE COMPANY:
 
Crafting paper since the early 19th century, our company has been a pioneer in the paper industry, setting benchmarks for quality, innovation, and sustainability. Embracing technology while honouring traditional craftsmanship, we strive to push the boundaries of what is possible in the world of paper manufacturing. Our products are trusted by artists, designers, printers, and creators worldwide, who rely on our paper to bring their visions to life. We are growing the UK operation and do have lofty ambitions; however, the right people are key to that growth.
 
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services Executive, Internal Account Manager, Sales office Administrator, Customer Service Co-Ordinator, Purchasing Assistant, Customer Service Advisor.
 
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
 
Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.
 
REF: RM17709, Wallace Hind Selection