Customer Service Executive

We are seeking a Customer Service Representative to join our clients team in Macclesfield As a Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity for individuals who are passionate about delivering excellent customer experiences and have strong communication skills.

Hours: 8am until 5pm - Monday to Thursday, 8am until 1:45pm - Friday.

Duties:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer enquiries
• Communicating with customers through various channels
• Acknowledging and resolving any customer feedback, particularly if an issue needs quick resolution
• Knowing our products and services so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Provide a point of contact / link between customer and production
• Register sales orders on Sage
• Offer quotes to customers
• Update daily log - notify customers of shipping details
• Support commercial team with sample requests / quotes / production etc
• All other reasonable duties as may be assigned
• This is a full time, office based role, working within a small dynamic team
• Knowledge and Experience

Other duties:

• Experience within the business or other suitable customer service roles
• Efficient in Word, Excel and Outlook
• Experience of Sage 50 is preferred but not essential
• Excellent communication skills, both written and verbal
• Strong relationship building, negotiating and administration skills
• High attention to detail with excellent organisation skills
• Knowledge and interest in sports apparel
• Exercises personal professionalism and sense of accountability
• Thrives on working within team-based environment
• Highly organised
• Must be detail oriented
• Demonstrated ability to work in fast-paced, deadline driven environment
• Able to work under pressure in a fast-paced work environment under short deadlines

Immediate start is available.

Permanent role, directly with client.