Customer Service Executive 12-month FTC

Our client, a key professional membership body, is looking for a bright and enthusiastic customer service professional to join their team on a fixed term contract of up to 12 months.

The role will be to join their Customer Engagement Team as a first point of contact for all enquiries to ensure they are handled promptly and efficiently.

Based from their Central London office on a hybrid basis, this is an excellent opportunity for a customer service professional looking to develop their experience in a fixed term contract.

Duties within this role will include:

• Taking and handling inbound communication (emails, letters and telephone queries).
• Processing membership enrolments and renewals.
• Handling initial complaints from members.
• Maintaining the database to ensure it is up to date and accurate.
• General administration to support the team.

The successful candidate will have:

• A minimum of 2 years customer service experience in a relevant office-based environment.
• A genuine interest in providing excellent customer service.
• Excellent communication skills, both written and verbal.
• Computer literacy, including CRM/database systems.
• A high level of attention to detail.
• A willingness to learn and develop.

If this sounds like the role for you, then please get in touch by sending in your CV today!

To apply, please send your CV to Covent Garden Recruitment.
Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.

Due to extremely high volumes of applications, only shortlisted candidates will be contacted.