Customer Service Executive 12 Month FTC

Customer Service Executive (12 Month FTC) - Bournemouth - £25,000 + 10% Discretionary Bonus

My client, a globally established Real Estate Agency, are currently seeking a Customer Service Executive (12 Month FTC) to provide onsite lettings and property services to exciting build to rent residential scheme based in Bournemouth. There is a strong likelihood this will lead to a permanent opportunity or an opportunity elsewhere in the company.

You will be the first point of contact for tenants, and to be responsible for day to day running of the front of the house and the rest of the development. Working closely with the team and to co-ordinate various tasks. To deliver first class customer service to tenants and all visitors. To support Building manager on administrative tasks.

Responsibilities

• Assisting in the day to day running of the building, reception desk and managing resident expectations
• Greeting and welcoming tenants and their visitors
• Receiving and organising post into relevant post trays
• Assisting building manager in administrative duties
• Maintaining a well presented reception area
• First point of contact for commercial tenants, then to be raised with Building Manager
• Maintaining high security standards at entry and exit points, ensuring all visitors/contractors are accounted for.
• Ensuring communal areas and available units are well presented and appealing to prospective tenants at all time
• Co-ordinating contractor access and defect repairs, logging issues and following up until completed
• Carrying out regular inspections of communal areas and units
• Organising minor works for tenants and co-ordinate it with MO
• Completing check in and check out reports
• Work alongside the Building Manager to ensure H&S statutory requirements are meet across the development

Skills, Knowledge and Experience

• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Ability to work in the team

Working Hours: Monday to Friday 8am - 5pm (FTC for 12 months)
Salary: £25,000 + up to 10% discretional bonus

If you are looking to gain a career in an established global firm with fantastic career progression, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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