Customer Service Co-ordinator

Job Title: Customer Service Coordinator

With consent from the Line Manager you may ask to work from home on a Wednesday.

• Competitive benefits package, including:
• 28 days annual leave
• Private Medical Insurance or Healthcare Cash Plan for family cover
• Annual bonus scheme
• Pension scheme
• Sharesave scheme
• Life Assurance
• Personal Accident Insurance
• Group Income Protection
• Cycle to work scheme

Job Purpose and Scope: Customer Service Coordinator

The Customer Service Coordinator is responsible for ensuring a seamless and customer-centric approach to service delivery, both internally and externally. This role involves coordinating communication, managing appointments, updating records, and providing administrative support to the Customer Service team.

Principal Duties or Responsibilities: Customer Service Coordinator

Receive and log incoming communication from customers, subcontractors, suppliers, and colleagues, ensuring prompt and customer-focused action.

Update relevant records

Schedule appointments between customers, Customer Service Managers, contractors, and technicians

Process visit reports from Customer Service Managers, enter tasks into the system, and distribute instructions to technicians and subcontractors

Coordinate the procurement of subcontract labour and materials as required.

Maintain a tracking system for material deliveries, informing Customer Service Managers of delivery dates.

Process supplier invoices and submit them to the Finance Department for payment.

Manage appointments for the Customer Service Director and Managers, updating calendars accordingly.

Conduct outgoing welcome and courtesy calls to customers, accurately documenting interact

Collaborate with internal colleagues to provide comprehensive responses to customer inquiries.

Assist Customer Service Managers in managing and closing open instruction

Maintain departmental manual office files

Provide administrative support to Customer Service Managers and Customer Service Executives as directed.

Experience, Qualifications & Skills:

• Previous experience in a customer-focused environment with excellent verbal and written communication skills.
• Ability to prioritize and organize tasks effectively.
• Strong interpersonal skills and computer literacy.

Key Competencies:

• Customer Focus
• Problem Solving
• Decision Making
• Planning and Time Management
• Tenacity
• Attention to Detail
• Collaboration

Benefits

• Competitive benefits package, including:
• 28 days annual leave
• Private Medical Insurance or Healthcare Cash Plan for family cover
• Annual bonus scheme
• Pension scheme
• Sharesave scheme
• Life Assurance
• Personal Accident Insurance
• Group Income Protection
• Cycle to work scheme

If your application is successful, you will be contact shortly.

The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk