Customer Service Assistant

About the job

Customer Service Assistant| Hybrid |up to £23,000 + Benefits.

* Hybrid working with two days in the office and three from home. 1 in every 4 Saturdays (worked from home with time given back in lieu)

About us

We are a dynamic, customer-focused online short-term insurance company based in Tarporley, Cheshire. We have a strong track record of designing, building, and running our own software and products. To support our continuing success, we are looking to hire a new Customer Services Assistant to join our friendly customer services team.

Key responsibilities

• Receive and respond to customer enquiries over email, live chat, and telephone in line with company and regulatory standards.
• Provide an efficient and professional service to our dealership customers over the phone and via email.
• Using a computer, associated IT equipment and software
• Manage and defuse potential confrontation, escalating where necessary.
• Monitor, record and handle complaints within FCA guidelines, escalating where necessary.
• Identify and raise signs of potential money laundering and/or fraud indicators for further investigation.
• Understand the importance of data security and work within company guidelines.
• Assist with general administrative tasks as required.

Desirable skills and experience

• Experienced in delivering excellent customer service and support, preferably within an office environment.
• Excellent written and oral communication skills
• You will be passionate about providing first class customer service, working with your team and other teams to achieve this.
• You will have experience of using Microsoft Office and Excel
• Able to prioritise your workload ensuring deadlines are met.
• A keen problem solver with the ability to stay calm under pressure.
• Experience of working in a regulated insurance company would be an advantage.

The interview Process:

Our interview process involves 2 stages:

• Initial call with our Talent Acquisition team.
• Interview with the hiring manager.

Compensation Package:

• Standard 34 hour working week, Hybrid
• Up to £23,000
• Modern offices with free parking
• Pension contribution
• 28 days holiday (+ bank holidays)
• Private Medical Insurance
• Life insurance cover