Customer Service Assistant

Posted 7 May by Reed Business Support
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£23,000 - £25,000 per annum, inc benefits
Rochester , Kent
Permanent, full-time

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Posted by Reed Business Support
I am seeking a Customer Service Assistant to join a Commercial Department for a manufacturing company in Rochester.As a key member of our team, you will be responsible for processing customer orders and enquiries, ensuring that all aspects of product, price, and delivery meet both customer and company requirements. Day to Day of the Role as a customer service assistant:
  • Process customer orders in accordance with procedures and guidance from the Sales Office Manager and Commercial Manager.
  • Issue Order Acknowledgements to customers in a timely manner.
  • Maintain accurate filing systems for full traceability of all orders received.
  • Assist with customer order-related enquiries via telephone and email.
  • Follow pricing guidelines for all quotations, enquiries, and orders in line with company policy.
Required Skills & Qualifications for the customer service assistant:
  • GCSE or equivilent in Maths & English
  • Customer service experience is desirable.
  • Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
  • Due to the location candidates MUST drive and have their own transport 
Benefits for the customer service assistant: 
  • £23500-£25000 salary with discretionary bonus scheme.
  • 25 days holiday plus bank holidays, increasing to 27 days after 5 years of service.
  • Pension scheme.
  • Working hours Mon-Thur 07:30-16:30 - Friday 07:30-12:30

To apply for the Customer Service Assistant position, please submit your CV.

Application question

Do you drive & have your own transport?

Reference: 52600290

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