Customer Service Assistant

The Customer Service Assistant role in the Logistics Distribution and Supply Chain industry is integral to ensuring customer satisfaction and smooth operations. This is temporary role with the possibility to go permanent at the end of the contract.

Client Details

Our client is a large organisation in the Logistics Distribution and Supply Chain industry. With a significant workforce, they are known for their commitment to customer service and efficient operations. They are based in Hatfield and operate on a global scale, ensuring products reach their destinations promptly and efficiently.

Description

• Responding to customer inquiries and resolving issues promptly
• Maintaining customer accounts and records with utmost accuracy
• Providing regular updates to customers about their order status
• Identifying opportunities for improving customer experience
• Handling customer complaints professionally and effectively
• Participating in team meetings and training
• Adhering to company policies and procedures at all times

Profile

A successful Customer Service Assistant should have:

• Exceptional communication and interpersonal skills
• Strong problem-solving abilities
• High level of accuracy and attention to detail
• Proactive approach and ability to handle pressure
• Proficiency in using customer service software and databases
• Sound knowledge of logistics distribution and supply chain processes

Job Offer

• Immediate start Customer Service Assistant position
• Opportunity to work in a collaborative and supportive team environment
• Potential to learn and grow within great training
• Comprehensive benefits package