Customer Service Agent

Company description:

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com

Job description:

KEY TASKS 

• Input of Bookings from Customers 

• Customer liaison 

• Partner liaison 

• Key account management 

• dealing with queries and complaints Dealing with internal departments to resolve customer issues 

• Ensure customers’ needs are met 

• Client retention 

• KPI production Possible 

• Customer Service facilitation tasks 

ESSENTIAL SKILLS AND QUALIFICATIONS 

• Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous 

• Be Customer focused with dedication in your service delivery to meet Customer needs. 

• Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary. 

• Be reliable with the ability to multitask and have strong problem-solving skills. 

• Have strong attention to detail, accuracy, and numeracy. 

• Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook 

• Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner. 

WHAT WE CAN OFFER YOU 

• A role in a successful, dynamic company 

• Be a part of a strong team of performance driven colleagues 

• Competitive salary 

• Great future career prospects for advancement 

• A professional working environment