Customer Service Agent
Posted 5 days ago by
The Talent Crowd
Easy Apply
This pivotal role is designed for individuals passionate about delivering a knowledgeable, accurate, and efficient service. As a senior point of contact, you will handle escalated and complex queries with finesse across all communication channels. Your role is crucial in maintaining the company's commitment to excellence in complaint resolution, ensuring customers feel heard, valued, and satisfied.
Key Responsibilities:
- Provide a friendly and professional resolution service, adhering to regulations and upholding exceptional customer service standards.
- Craft high-quality, detailed correspondence, make judicious decisions on resolutions and compensation.
- Consistently update customers on the status of their complaints.
- Diligently maintain and update customer records and account information.
Skills and Experience:
- Proven experience in a complaints handling role within a regulated environment is indispensable.
- A thorough understanding of FCA Complaint handling regulations and the role of the Financial Ombudsman is expected.
Personal Attributes:
- Exceptional communication skills, both written and verbal.
- A strong team player who thrives in collaborative settings.
- A drive to excel in customer service and a natural aptitude for resolving disputes.
This role is not just a job; it's a chance to make a significant impact in the lives of customers, providing solutions and service of the highest standard. If your experience aligns and you are ready to start making a difference immediately, please apply by submitting your CV for prompt consideration.
Wishing you the very best in your application.
Reference: 52411051
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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