Customer Service Advisor

A Customer Service Advisor is required to join a dedicated team in Brighton. The successful candidate will provide exceptional customer service while addressing customer enquiries and issues.

Client Details

The employer is a leading provider in the UK, with a sizeable team dedicated to improving patient experience. With a national footprint, the company prides itself on delivering top-quality solutions to its vast clientele.

Description

The responsibilties for a Customer Service Advisor are:

• Responding to customer queries via phone, email, and live chat
• Providing accurate information about services to customers
• Resolving customer complaints in a timely and professional manner
• Collaborating with team members to enhance customer service quality
• Documenting customer interactions for future reference
• Maintaining up-to-date knowledge of services and procedures
• Escalating complex issues to the relevant departments
• Participating in regular training and development sessions

Profile

A successful Customer Service Advisor should have:

• A strong academic background, preferably in a customer service
• Excellent written and verbal communication skills
• Proven ability to handle multiple tasks simultaneously
• A customer-centric approach to service delivery
• Proficiency in using customer relationship management (CRM) software
• A keen eye for detail and a problem-solving mindset

Job Offer

• An estimated salary range of £23,000 - £25,300 per annum
• A supportive and collaborative work environment
• Opportunities for professional development and growth
• Generous holiday leave
• Unique opportunity to contribute to improving customer experience

We encourage all interested candidates who meet the outlined criteria to apply for this exciting opportunity.